Frequently Asked Questions
Everything you need to know before your adventure
Booking & Payment
How do I book a tour?
You can book directly on our website using the booking form on any tour page (credit card via Stripe), or send us a message on WhatsApp (+212 621-228598). We respond within minutes during our operating hours (07:00–22:00 GMT+1).
Is a deposit required?
We require a 20% deposit to confirm your reservation. The remaining balance is paid on the day of your tour, before departure.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex) online via Stripe, as well as cash payment on arrival in EUR, MAD, USD, or GBP.
What is your cancellation policy?
We offer free cancellation up to 24 hours before your scheduled departure. Cancellations within 24 hours may forfeit the deposit.
Logistics & Pickup
Is hotel pickup included?
Yes! Roundtrip hotel transfers are included in all tours for guests staying in Agadir, Taghazout, Tamraght, and Aourir (Banana Village). Just let us know your hotel name when booking.
What time will I be picked up?
Pickup times are typically 15–30 minutes before the tour's departure time. You'll receive your exact pickup time via WhatsApp the evening before your tour.
Can you pick me up from Essaouira or Marrakech?
Our standard pickup zone covers Agadir and the Taghazout Bay area. For pickups from further locations, please contact us for a custom quote.
Tours & Experiences
What tours do you offer?
We offer 8 authentic experiences: Paradise Valley Oasis Trek, Quad Biking in the Dunes, Agadir Camel Ride, 2-Day Sahara Desert Safari, Flamingo Boat Trip, Surf & Yoga Day, Taroudant Cultural Day Trip, and the Legzira Arch Adventure.
Are your tours suitable for children?
Most tours are family-friendly! Camel rides welcome children from age 3+, Paradise Valley from age 5+, and quad biking from age 8+. Please mention the ages of children when booking so we can advise accordingly.
Can I book a private tour?
Absolutely! Private tours are available for all our experiences and offer maximum flexibility with your own exclusive guide and vehicle. Contact us for pricing.
What languages do your guides speak?
Our guides speak English, French, Arabic, and Tamazight (Berber). German and Spanish-speaking guides can be arranged on request.
Practical Info
What should I bring?
Comfortable walking shoes, sunscreen (SPF 30+), sunglasses, a hat, a light layer for cooler mornings, your camera, and a small amount of cash for personal items. For swimming tours, bring swimwear and a towel.
Is the weather good year-round in Agadir?
Agadir enjoys over 300 sunny days per year with mild temperatures. Summer (June–September) is warm (25–35°C). Spring and autumn are ideal (20–28°C). Winter is mild (15–22°C) — perfect for hiking.
Do I need travel insurance?
We strongly recommend travel insurance for all excursions. All our guides carry first aid certification and our vehicles carry insurance, but personal travel insurance adds an important extra layer of protection.